Frequently asked questions
Company FAQs

How long has Excellence Fireplace Co., Ltd been in business?

we started our business from year 2012.

How about your quality?

All of our electrical fireplace products comply with VDE or UL quality standard and can be adapted when required to other international specifications.

What’s your brand?

Our brand is Excellence. And we could design your own brand also.

What’s your main business?

Manufacturing and exporting electrical fireplace products for China local market and international market, we have distributed our products to Europe, America, Middle East and Southeast Asia besides Chinese local market.

Why no prices on website?

We will quote based on different market requirements, just feel free to let us know which items you need prices, we will reply you immediately within 24 hours.

Do you have agent in our country/area?

Please just feel free to let us know which country/area; we will reply you immediately within 24 hours.

Order FAQs

How about your terms of payment?

As usual T/T, 30% in advance 70% balance before shipping. And if we cooperate with each other many times, L/C is ok.

How is the trade term?

Ex-works, FOB, C&F, it’s up to your requirements.

What’s your delivery time?

As usual, we need about 25days for one 20GP container, 35 days for 40HQ container; anyway, it is based on your order requirement.

How about your price and MOQ?

About our price, we could promise the best quality with competitive price to start and maintain our win-win business.

And don’t worry the MOQ, only a small order we could accept also.

How to pack products? Can you print my LOGO on carton?

With many years’ of experience in manufacturing and export, we will ensure safe package to avoid breakage during shipment.

Yes, we accept OEM orders with printing customized LOGO on carton.

Can I get the schedule of my order?

Sure, when we begin your order, we could tell you everything.

When will I receive my customs clearance documents?

After we confirm that have receive your balance payment remittance, we will arrange DHL ship to your address.

Normally, you will receive them in 3-4 days.

Sample FAQs

How can i get the sample?

Please send email us and tell us which items you need samples.

Do I need to pay sample cost?

Yes, you need to pay by T/T now, but we will refund these sample costs to you if future order q’ ty comes some q’ty.

How long need to prepare samples?

Normally, we need about 2 weeks.

How to send samples?

By DHL, UPS, FedEx press or others as you want.

How long does it take to my address?

Normally, you will receive them in 3-4 days after sending out.

Contact us

Our company supplies different kinds of products. High quality and favorable price. We're pleased to get your Inquiry and we will come back to you as soon as possible.
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Excellence Fireplace Appliance Co., Ltd is a professional electrical fireplace solutions provider for both Chinese domestic market and export markets.
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Address: NO.8-10, ShaGang LiuDeng Logistics, Shuikou, Kaiping,Jiangmen, Guangdong, China
WeChat: 0086-13431706539
Mobile: 0086-13431706539
Fax: 0086-750-2328363
Email: info@xcllent.com or xcllent88@gmail.com
Web: Http://www.xcllent.com
2022 - Copyright, XCELLENT All Rights Reserved.
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